CBSE launched tele-counselling service for students and parents amid covid-19

New Delhi: CBSE on Monday launched several new helpline numbers for students to spread awareness on the coronavirus pandemic. Earlier, the board had on Friday launched a toll-free number for the students which will be active from 8 am to 8pm, till March 31.

The facility is available on helpline number 1800 11 8004 from 8 am to 8 pm, initially up to March 31, they said.

“The dedicated corona virus safeguard tele-counselling service will be provided by trained counselors who will deal with students and parents for preventive interventions, reducing transmission and counsel on first-aid to stop corona spread. They will also assist students to engage in useful and productive activities while at home,” CBSE Secretary Anurag Tripathi said.

An official notice issued by CBSE reads,“In view of the safety of all Board’s employees, it has become imperative to encourage safe practices of maintaining social distancing. However, we at the board feel that this initiative, however small, must continue uninterrupted. Therefore, it has been decided to continue this facility from 10 am – 1:30 pm and 2 pm to 5 pm at the following numbers from tomorrow, 24th March till 31st March until further announcement.”

Here are the new helpline numbers and the timing:

10 am to 1:30 pm: 9899991274, 8826635511, 9717675196, 9999814589

2.00 pm – 5.00 pm: 9811892424, 9899032914, 9599678947, 7678455217, 7210526621

The helpline is meant primarily for students to make them aware on how to protect themselves from the coronavirus and also on how to get on with studies at home while the schools and exams are suspended.

The board has postponed all exams till March 31 and evaluation work has also been suspended.

Earlier, the CBSE had allowed students to carry sanitizers and masks to examination centres for Classes 10 and 12, and instructed the centres to change seating arrangements to ensure adequate distance between examinees.

Note: News shared for public awareness with reference from the information provided at online news portals.